Blagoevgrad, BG 2700 | +1 443-880-5826 (WhatsApp, Viber) | k.m.masterson@gmail.com
kevin.masterson.dev | github.com/thecybermind | linkedin.com/in/kevin-m-masterson

Profile

Software developer with experience with public and private cloud environments, backend/API development, and basic frontend design. Various levels of experience with many aspects of server/network administration and database design.

Experience

Network Developer III – Cybersecurity & Datacenter | Dec 2020 - Sep 2025
Charter Communications – Charlotte, NC, USA

·     Support over 20 private cloud locations across 4 different platforms

·     Provide upstream features & bug-fixes for open source cloud software

·     Assist team members with technical issues and one-off scripts

·     Full-stack designer, developer, maintainer, and documenter of internal tools and middleware for aggregating data from various private clouds, firewalls, and cybermetrics platforms

·     Produce documentation for existing institutional knowledge as acquired

Helpdesk Tier II | Oct 2018 – Nov 2020
Cards Technology – Berlin, MD, USA

·     General desktop support

·     Assisted in general network/system administration and task automation for ~2000 end users across ~100 different client environments

·     Created and updated documentation for all client environments

·     Continually met and exceeded ticket completion and customer satisfaction metrics

Network Administrator | Nov 2009 – Aug 2012
BaySys Technologies – Wallosp Island, VA, USA

·     Managed all servers and network devices for 300 users across 3 locations

·     Performed all help desk duties as sole technician, and implemented ticketing system for better auditing of issues

·     Designed custom deployment solution for improving performance of key ERP software

Education

Computer Science | Sep 2011 - May 2015
Salisbury University – Salisbury, MD, USA

·     2x winner of Computer Science competition

·     Tutored classmates in math and computer science

Skills, Abilities, Tools & Technologies