Blagoevgrad, BG 2700 | +359 87 736 0919 (WhatsApp, Viber) | k.m.masterson@gmail.com
kevin.masterson.dev | github.com/thecybermind | linkedin.com/in/kevin-m-masterson

Profile

Experienced software developer skilled in public and private cloud environments, backend and API development, and fundamental frontend design. Possesses diverse experience in server and network administration as well as database design.

Experience

Network Developer III – Cybersecurity & Datacenter | Dec 2020 - Sep 2025
Charter Communications – Charlotte, NC, USA

·     Support over 20 private cloud locations across four platforms

·     Provide upstream features and bug-fixes for open source cloud software

·     Assist team members with technical issues and develop custom scripts

·     Design, full-stack develop, maintain, and document internal tools and middleware for aggregating data from various private clouds, firewalls, load balancers, and cybermetrics platforms

·     Manage core services with automated deployment across data centers, including DNS, NTP, ToD, FreeIPA, KeyCloak, Squid, and SMTP

·     Create comprehensive documentation to preserve institutional knowledge

Helpdesk Tier II | Oct 2018 – Nov 2020
Cards Technology – Berlin, MD, USA

·     Provided thorough desktop support

·     Supported network and system administration, and automated tasks for approximately 2,000 end users across 100 client environments

·     Developed and maintained technical documentation for all client setups

·     Consistently achieved and surpassed ticket resolution and customer satisfaction goals

Network Administrator | Nov 2009 – Aug 2012
BaySys Technologies – Wallops Island, VA, USA

·     Managed all servers and network devices for 300 users across 3 locations

·     Performed all help desk duties as sole technician

·     Collaborated with executive leadership to implement ticketing system for better auditing of issues for employee capacity modeling

·     Designed custom deployment solution for improving performance of key Enterprise Resource Planning (ERP) software

Education

Computer Science | Sep 2011 - May 2015
Salisbury University – Salisbury, MD, USA

·     2x winner of Computer Science competition

·     Tutored classmates in math and computer science

Skills, Abilities, Tools & Technologies