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Address
Charlotte, NC 28273
Phone
443-880-5826
E-mail
k.m.masterson@gmail.com
Links
github.com/thecybermind
kevin.masterson.dev
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Python, C, C++, Java
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OpenStack, OpenShift,
VMware, AWS
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Full-stack
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General networking,
including datacenter fabrics
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GitLab+CI/CD
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Excellent soft
skills when working with end-users
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Work History
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Dec 2020
– Current
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Network Developer III
Charter
Communications
– Charlotte,
NC
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Support over 20 private cloud
locations across 4 different platforms
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Provide upstream features &
bug-fixes for open source cloud software
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Assist team members with technical
issues and one-off scripts
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Full-stack designer, developer, maintainer, and documenter of internal tools and middleware for aggregating data from various clouds and firewalls
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Produce documentation for existing institutional
knowledge as acquired
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Oct 2018
–
Nov 2020
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Helpdesk Technician II
Cards
Technology
–
Berlin, MD
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General desktop support
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Assisted in general network/system
administration and task automation for ~2000 end users across ~100
different client environments
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Created and updated documentation for
all client environments
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Continually met and exceeded ticket
completion and customer satisfaction metrics
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Nov 2009
– Aug 2012
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Network Administrator
BaySys Technologies – Wallops Island, VA
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Managed all servers and network devices
for 300 users across 3 locations
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Performed all help desk duties as sole
technician, and implemented ticketing system for better auditing of
issues
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Designed custom deployment solution
for improving performance of key ERP software
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Education
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Sep 2011
– May 2015
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Computer Science
Salisbury
University – Salisbury, MD
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2x
winner of Computer Science competition
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Tutored
classmates in math and computer science
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